Gaming Attendant Job Description
Incumbent on slot attendants is the need to be knowledgeable about local gambling laws and rules established by the casino. What Does a Slot Attendant Do? Attendants also collect the required data from winners whose payments exceed the amount that must be reported to the Internal Revenue Service. In some cases, they can also handle minor maintenance such as replacing pool table pockets and liners. Individuals with customer-service experience stand a higher chance of landing the job. List the Types of Jobs Found at Casinos.
Master the Skills
The attendant also ensures the safety and comfort of the slot players. In some casinos, slot attendants pay players who have won a large amount of money and they promote special programs offered by the casino. A slot attendant ensures all the slot machines she is responsible for function properly.
Casinos make no profit on slot machines that malfunction and prevent guests from using them. In instances of minor issues, such as bill jams, an attendant may correct the malfunctions himself. Attendants must be aware of the model of all the machines in the casino, since guests will often have favorite models, such as video slots or reel slots, or favorite games, such as "Double Diamonds" or "Video Poker," and not know where to find them.
Slot attendants must also ensure all players are behaving properly. They circulate through the area of their machines and maintain surveillance of the players.
Attendants call security when they see a guest who is making loud noises which annoy other players or behaving abusively toward guests or attendants. Attendants are called on to assist players who are disabled and need help. They often get requests for directions to restaurants or bathrooms. Incumbent on slot attendants is the need to be knowledgeable about local gambling laws and rules established by the casino.
For large winnings on these slots and for others where large sums have been won, attendants supervise the payment of cash or the distribution of vouchers. Attendants also collect the required data from winners whose payments exceed the amount that must be reported to the Internal Revenue Service. Slot attendants proactively build relationships with guests.
Attendants also need strong problem-solving skills to address any conflicts and ensure players are satisfied with the outcome. Gaming attendants provide a variety of services on the gaming floor.
In a casino, for example, attendants are stationed at each gambling table where they monitor gaming activities. The attendant also ensures the players play by the rules and follow proper etiquette. Another duty of gaming attendants is to ensure gaming equipment is in good condition. Although they might not have the expertise to handle major maintenance or repairs, attendants can test machines to ensure they work properly and contact maintenance personnel if a machine is malfunctioning.
In some cases, they can also handle minor maintenance such as replacing pool table pockets and liners. Other duties include reporting missing gaming equipment to managers. Gaming establishments typically hire people with a high school diploma and a clean criminal background and train them on the job. Individuals with customer-service experience stand a higher chance of landing the job.
Gaming attendants with the right combination of experience and skills can be promoted to a supervisory position. Ambitious supervisors who want to become gaming managers should pursue a postsecondary degree in hospitality or casino management.
This position also requires a license from the state gaming control board. Based in New York City, Alison Green has been writing professionally on career topics for more than a decade. Video of the Day. Brought to you by Sapling.